FAQ
📦 1. Where do your products come from?
Our products come from carefully selected suppliers in Asia (such as China and Japan) and also from partners in the UK. Each item is chosen with care to ensure quality and uniqueness.
⏱️ 2. What is the delivery time?
Delivery within the UK usually takes 7 to 12 business days after dispatch. You will receive a tracking number by email once your order has been shipped.
📍 3. Do you ship outside the UK?
At the moment, we only ship within the United Kingdom.
💳 4. What payment methods do you accept?
We accept credit cards, debit cards, PayPal, and other secure payment methods available at checkout.
🔁 5. Can I cancel or return my order?
Yes! If your order hasn't been shipped yet, we can cancel and refund it.
If it has already been delivered, we accept returns within 14 days of delivery, as long as the product is unused and in its original condition. Just contact us to start the process.
If it has already been delivered, we accept returns within 14 days of delivery, as long as the product is unused and in its original condition. Just contact us to start the process.